What are Chapters Indigo's shipping rates and policies? Do they ship internationally? Do they ship on time?

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Emily Helwig
21
Posted Sep 24, 2018

Indigo actually has a really great shipping policy, where every book you order from them ships free! All you have to do is sign up for a free account on their site, and you'll enjoy free shipping on all books, even ones that are on back order. 

A cool thing to note is that even if your order includes other things that aren't books (Indigo sells gifts, toys, electronics, etc.), as long as you have 1 book in your cart, your entire order will ship free!

On purchases without books, you'll have to spend $25 in order to get free shipping. However, you do have the option to ship your items for pickup at any of their store locations, for free, with no minimum spend.

One thing to note — some oversized items are not included in this free shipping policy. You can see Indigo's complete shipping policies here.

As far as international shipping, Indigo ships to any Canadian or US address, and to a number of international addresses, including P.O. boxes. Read more here.

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About Indigo

Indigo is a major e-commerce stores company operating the e-commerce site chapters.indigo.ca. Indigo sells its products and services in the e-commerce stores vertical, offering discounts and promo codes to its customers infrequently. Indigo is very well-regarded among shoppers on Knoji, with 28 ratings and an average rating of 4.1 stars. Indigo scores well compared to other brands in the e-commerce stores industry, providing 9 e-commerce features to better serve its customers.

Indigo's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Indigo offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
International Shipping:
Maybe
It appears that Indigo may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Indigo may not accept debit & prepaid cards currently. Read full answer >>
PayPal:
Maybe
It appears that Indigo may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that Indigo may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Indigo may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Indigo supports a promo code box on their website. Check the Indigo promo codes page for the latest coupon codes from Indigo. Read full answer >>
Sales:
Maybe
It appears that Indigo may not offer sales currently. Read full answer >>
Military Discounts:
Maybe
It appears that Indigo may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that Indigo may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that Indigo may not offer student discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Indigo may not offer price matching currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Indigo may not offer birthday discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Indigo may not offer senior discounts currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Indigo may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Indigo may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Indigo offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Loyalty Programs:
Maybe
It appears that Indigo may not offer loyalty programs currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Indigo may not offer social media pages currently. Read full answer >>
Reviews:
Maybe
It appears that Indigo may not offer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Indigo may not accept Affirm financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Indigo may not accept Klarna financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Indigo may not accept Afterpay financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Indigo may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Indigo offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Indigo may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Indigo offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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